PRIVACY NOTICE

Our contact details
Name: NeoLife Nigeria
Address: 12 Redemption Crescent,
Gbagada Industrial Estate, Gbagada
Phone Number: +2349087207203
Website: https://www.neolife.com/en-ng
E-mail: info@ng.neolife.com
Date of Privacy Notice: October 2024

Introduction

NeoLife Nigeria (“we”, “us”, “our”) is committed to protecting the privacy of our customers, website visitors, and other data subjects. This privacy notice explains how we collect, use, share, and protect your personal data in compliance with the Nigeria Data Protection Act (NDPA).

The purpose of this policy is to help you understand:

  • What personal data we collect
  • Why we collect it
  • How we use it
  • Your rights as a data subject
  • Who to contact for more information, to exercise your rights, or to make a complaint.

Data Protection Officer

It is part of our obligation under the Nigeria Data Protection Regulation to designate a Data Protection Officer (DPO) who will be responsible for data protection compliance issues. Contact our DPO if you have any questions or concerns about our personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to our Data Protection Officer. Our Data Protection Officer’s name and contact information are as follows:

Abiodun Sobowale
12 Redemption Crescent,
Gbagada, Lagos.
abioduns@ng.neolife.com
+2349136541973

Personal Data We Collect

We collect and process various categories of personal data, including but not limited to:

  • Identification Information: Name, date of birth, gender.
  • Contact Information: Home address, email address, phone number.
  • Transaction Information: Purchase history, payment details.
  • Technical Data: IP address, browser type, operating system, and other similar data collected through cookies and other tracking technologies.

Purpose for Processing Personal Data

NeoLife Nigeria collects and processes personal data for the following purposes:

  • Processing Distributor Applications: To evaluate and process applications for individuals wishing to become NeoLife Distributors.
  • Confirmation and Fulfilment of Orders: To confirm and fulfil orders placed by customers.
  • Communication of Corporate Events or Policies: To inform customers and Distributors about corporate events, updates, and policy changes.
  • Compliance with Applicable Laws and Requirements: To ensure compliance with legal and regulatory requirements.
  • User Feedback and Survey Responses: To collect and analyse feedback and survey responses to improve NeoLife's services.

Financial and Tax Information:

  • Billing Purposes: Financial information, such as account numbers and credit card numbers, is exclusively used for billing purposes, with appropriate security measures in place to safeguard this data.

Under the Nigeria Data Protection Act (NDPA), the lawful bases we rely on for processing your personal data include consent (where applicable), performance of a contract, compliance with legal obligations, and legitimate interests.

Data Sharing and Transfers

We may share your personal data with:

  • Any consultant/agent appointed by NeoLife to plan, provide and/or administer Distributor benefits.
  • Any employee of NeoLife and its local and foreign affiliated/associated companies who have a need to access your personal information in order to carry out their responsibilities.
  • Any government agency or governmental, police or regulatory authority in order to meet legal security and regulatory requirements.
  • Upline sponsoring Distributors with a need to know your status, progress and involvement.

Where data transfers occur outside Nigeria, we ensure appropriate safeguards are in place to protect your personal data.

Data Security

NeoLife Nigeria takes the security of your personal data seriously. To protect the privacy of the data and personally identifiable information you transmit through our website and services, we maintain physical, technical, and administrative safeguards. These measures include:

  • Physical Security: Secure facilities and restricted access to data centres.
  • Technical Security: Regular updates and testing of our security technology, including firewalls and data encryption.
  • Administrative Security: Access to personal data is restricted to employees who need the information to provide benefits or services. Employees are trained on the importance of data protection and their responsibilities in safeguarding your information.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this notice and to comply with legal requirements. Specific retention periods are determined based on legal, regulatory, and operational needs.

Data Subject Rights

Under the Nigeria Data Protection Regulation, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, analyse usage, and provide targeted advertising. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Notice

We may update this privacy notice from time to time. Any changes will be communicated to you through appropriate channels.

Questions, concerns or complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact our Data Protection Officer through abioduns@ng.neolife.com. We will provide a response to your request within one month from the date of submission of the request.

You can also lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you are unhappy with how we have handled your data.

NDPC CONTACT INFORMATION:
No. 12 Clement Isong,
Asokoro,
Abuja, Nigeria.
Email: info@ndpc.gov.ng
Tel: +234 (0) 916 061 5551
NDPC website: https://ndpc.gov.ng